How to switch a job from support to a development role

Everyone desires to improve their situation in life. And getting a promotion in your field of work will bring you joy. Many engineers want to be a part of a development team during their placement session or upon joining their company because it provides them with more opportunities and, of course, a higher CTC.


 As a result, only a few people find themselves on a development team. Instead of being part of a development team, they are assigned to the support team’s branch. In comparison to the development branch, which is slightly superior to the support branch, many people want to switch from support to development after a while. The same reason applies: it will open more doors for you and increase your salary.


However, the main question is how?


This article is for you if you’re an engineer in the support branch who wants to move into development. We’ll guide you through the process step by step.


If you’re applying for a job that requires similar background experience and skills, switching from support to developer is simple. The more experience you have, the more likely you are to get the job. However, for a few days or weeks, you find work that is a little off.


 A developer’s job is very different from that of a support engineer. Another consideration is that working as a developer requires hands-on coding or programming experience rather than support experience. So, either switch to a development role within the same company or look for a smaller or startup company that is hiring developers.




So basically before jumping to the main guide, you need to identify the objective of an employee of a development team.


A development team is most likely to focus on a single piece of software or product. A customer-facing support team is more likely to cover multiple software/products.


The majority of development teams are not permanent. To deliver subsequent release iterations or across different product features, new cross-functional experts may be assembled. While most organisations limit the size of individual teams, DevOps and Agile SDLC frameworks encourage developers to collaborate with cross-functional departments and teams.


 Switching to the Development team will also lead to your change in responsibility too, so better be prepared for it. 


First and foremost, if you want to work in a development team, you must know at least one programming language, preferably one with which you have prior experience or are currently working in the support team. Discussing your 


concerns with friends who are already software developers will assist you in getting deeper into the development field.


As previously stated, you must master any one language in a superior manner. This does not mean that you must only learn the basics. Spend some time learning it.


Learning any language to the point where you can build an end-to-end application can take anywhere from three to six months.


You only need to devote 1 to 2 hours per day for this period of time, and you will be as good as any software engineer within 6 months. Try to improve your focus on a daily basis while learning it, and be consistent.




You must prepare yourself so well that if your company decides to put you in software development, you can demonstrate to them that what you can do in software development is far superior to what you can do in support.


It would be preferable if you attempted to upgrade within the same company because you will benefit from knowing the fundamentals of your company. Try to persuade them to put you in the developer team because you came from the support branch and understand the problems that customers face, and as a result, you will be a much better programmer than someone who has only completed his software engineering.


This may assist you in changing the point of view of your interviewer that you are qualified because you came from a support branch and have previous experience with the same company.


While studying for it, try to enrol in courses offered by well-known platforms such as EDX or Coursera, which will provide you with a certificate upon completion of the course. However, keep in mind that certification does not guarantee you a job as a software developer. Trust in your abilities more than your skills.


The interviewer will be looking for people who have some vision. It could be anything, but it should demonstrate that you have a desire to learn something new and are not afraid to take risks in order to expand your horizons.


Make an effort to develop your vision. Once you’ve succeeded in building it, your vision will automatically shift to your actions, and your actions will determine your path.



This is a basic guide that we are attempting to convey, and if you follow it, you will land a great developer job and reach greater heights.


So that brings us to the end of this article, and we hope we were able to assist you in some way. If you follow the points we made above, you will be highly commended and effective.


If you have any further questions about “How to switch a job from support to development role,” You can mention them below we will try our best to reach out there and answer your query


We wish you the best of luck in your interview!!